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+18559291328 support@trendstride.shop
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Refund policy


Return & Refund Policy 

Welcome to Trend Stride. We are committed to providing high-quality apparel and footwear while ensuring a fair and transparent shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Our Return Policy

We gladly accept eligible returns within 30 calendar days of the date your order is marked as delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Include all original tags, labels, accessories, and packaging.

  • Be free from stains, odors, damage, or alterations.

  • Include proof of purchase (order confirmation or receipt).

Returns that do not meet these requirements may be refused.

2. Items That Cannot Be Returned

For hygiene, safety, and product integrity, the following items are non-returnable:

  • Final Sale or Clearance items.

  • Gift Cards.

  • Customized or Personalized products.

  • Used, washed, altered, or damaged items caused by customer use.

  • Underwear, socks, intimate apparel, and swimwear (unless defective).

  • Products returned without original packaging or tags.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 7 days of delivery.

Please include:

  • Your Order Number.

  • A brief description of the issue.

  • Clear photos showing the product and packaging.

Once verified, we will provide one of the following at no additional cost:

  • A replacement item.

  • A full refund.

  • Store credit (where applicable).

4. Change of Mind Returns

If you simply change your mind after receiving your order, you may request a return within our 30-day return window.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges (if any) are non-refundable.

5. Return Authorization

To begin a return, please contact our customer support before sending any item back.

Returns sent without prior authorization may experience delays or may not be accepted.

6. Return Shipping

Unless the return is due to our mistake, customers are responsible for:

  • Return shipping fees.

  • Proper packaging of returned items.

  • Providing tracking information (recommended).

Trend Stride is not responsible for packages lost during return transit.

7. Refund Processing

After your returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to the original payment method.

  • Processing normally takes 5–10 business days after approval.

  • Depending on your bank or payment provider, additional processing time may apply.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still have not received your refund after these steps, please contact our support team.

9. Exchanges

We currently replace items only if they are:

  • Damaged during shipping.

  • Defective.

  • Incorrectly shipped.

We do not guarantee exchanges for size changes or customer preference.

10. Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, cancellation requests cannot be guaranteed.

11. Refused Deliveries

Orders refused by the customer after shipment may be subject to return shipping fees and handling charges, which may be deducted from any eligible refund.

12. Lost Packages

If your package is confirmed lost by the shipping carrier, we will work with the carrier to resolve the issue and determine an appropriate solution.

13. Fraud Prevention

Trend Stride reserves the right to deny returns or refunds in cases involving:

  • Excessive return activity.

  • Fraudulent claims.

  • Abuse of our return policy.

  • Returned items that fail inspection.

14. Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback. Our support team is committed to resolving concerns quickly and fairly.

15. Contact Us

If you have any questions regarding this Refund & Return Policy or wish to initiate a return, please contact us:

Trend Stride Customer Support

Store Name : Trend Stride

Address: 421sioux dr,cheyenne,wyoming 82009 united state

Phone: +18559291328

Email: support@trendstride.shop

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time)

We typically respond within 24–48 business hours.

Thank you for choosing Trend Stride. We appreciate your trust and look forward to serving you.