Shipping policy

Shipping Policy

Welcome to Trend Stride. We are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that processing time is separate from shipping time.

2. Shipping Destinations

Trend Stride currently ships to customers within the United States.

At this time, we do not offer international shipping unless otherwise stated on our website.

3. Estimated Delivery Time

After your order has been processed, estimated delivery times are:

Standard Shipping

Processing Time: 1–3 Business Days
Transit Time: 5–10 Business Days
Total Estimated Delivery: 6–13 Business Days

Delivery estimates are provided as guidelines and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on your order, shipping destination, and any promotional offers available at the time of purchase.

From time to time, Trend Stride may offer Free Shipping on qualifying orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to update after shipment.

6. Multiple Shipments

Because we work with multiple fulfillment partners and suppliers, your order may arrive in separate packages.

If this happens, there is no need for concern. Each shipment will have its own tracking information when applicable.

7. Shipping Delays

While we strive to deliver every order on time, delays may occur due to factors beyond our control, including:

High order volume
Severe weather
Carrier delays
Customs inspections (if applicable)
National holidays
Natural disasters

Trend Stride is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided, please contact us immediately.

Once an order has been processed or shipped, we may not be able to update the delivery address.

Trend Stride is not responsible for packages delivered to an address entered incorrectly by the customer.

9. Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Check around your delivery location.
Ask family members or neighbors.
Contact the shipping carrier.

If the issue cannot be resolved, please contact our support team and we will gladly assist you.

10. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

Your Order Number
Photos of the damaged packaging
Photos of the damaged item(s)

We will review your request and work toward an appropriate resolution.

11. Refused Deliveries

If a shipment is refused or returned due to an incorrect address or customer refusal, additional shipping or handling fees may apply before reshipment.

12. Customs & Import Fees

For domestic U.S. orders, customers are generally not responsible for customs duties or import taxes.

If international shipping becomes available in the future, any applicable duties, taxes, or customs fees will be the responsibility of the customer unless otherwise stated.

13. Delivery Confirmation

Orders are considered successfully delivered when marked as delivered by the shipping carrier.

Trend Stride cannot be held responsible for theft or loss after confirmed delivery.

14. Contact Us

If you have any questions regarding shipping, please contact our Customer Support Team.

Store Name : Trend Stride

Address: 421sioux dr,cheyenne,wyoming 82009 united state

Phone: +18559291328

Email: support@trendstride.shop

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)

Response Time: Within 24–48 Business Hours

Thank you for shopping with Trend Stride. We appreciate your trust and are committed to providing a reliable and enjoyable shopping experience.